Add peace of mind to your itinerary
Whether your baggage goes missing or you must cancel your flight for specific reasons, you’ll be able to travel with peace of mind knowing that you and your family are covered for the uncertain. Always ensure that you pay for your flights and accommodation with your Visa card to take advantage of the complimentary travel insurance your card unlocks.
You can enjoy cover for trips outside of your country of residence and for some trips within your country of residence.
Making claims
In the event that a claim needs to be made, you must provide all the relevant information within 28 days of the incident or loss. Claims may only be filed for purchases made with your Visa card.
Submit claim online
To submit your claim online please follow this link: New Claims Portal.
WhatsApp (Please call us by telephone should you have a medical emergency!)
English chat
- Scan QR code:
- Click here to open WhatsApp
- Go to your WhatsApp, compose a new message to +27 11 541 1068
French chat
- Scan QR code:
- Click here to open WhatsApp
- Go to your WhatsApp, compose a new message to +442087628373
FAQs
Certificate and policy downloads
Please register using your Visa Card to view your qualifying cover and confirmation of coverage. You can generate a travel insurance certificate for your Visa application or evidence of cover. Simply visit https://cardholderbenefitsonline.com and click on Insurance Benefits. Please provide your card information to verify what benefits are available to you and the terms and conditions that apply.
Your card details will not be stored. Once you have verified your card, you may click on Travel Insurance and thereafter download the Certificate of Insurance. A PDF document will be made available to you on which you can populate details of the travellers. You can save or print the Certificate of Insurance.
Types of cover
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Reimburse the cardholder for reasonable costs (meals, accommodation, transport expenses) incurred in the event that travel is delayed at the final departure point.
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Payment towards the emergency replacement of clothing, medication and toiletries till the checked in baggage arrives.
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Cover for the sudden and unforeseen bodily injury, illness or death during travel.
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Payment amount to the benefit amount if the cardholder is detained in the event that the aircraft or sea vessel in which they are travelling as a fare-paying passenger on a journey is hijacked.
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The insurance cover will pay up to the total sum insured for if you are liable to reimburse a licensed rental agency for costs arising from material damage to the Rental Vehicle during the period of hire.
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Cover for the unrecoverable unused portion of your travel and accommodation costs if you are unable to travel or need to shorten your trip due to unforeseen illness, injury or accidental death.
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Cover for the transportation to the nearest hospital during travel.
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Cover for incidental expenses whilst hospitalised during travel.
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Cover for the accidental loss of, theft of or damage to personal property and money.
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Cover if you are imprisoned following a road traffic accident, the cover will advance the bail bond up to the amount shown in the Table of Benefits (this must be paid back within a period of 3 months).
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Cover if the cardholder becomes legally liable to pay as compensation for any claim or series of claims arising from any event occurring during a journey.
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Cover for legal costs to pursue a civil action for compensation if someone else causes the cardholder’s bodily injury, illness or death during a journey.
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Cover for bodily injury whilst on public transport during a journey.
Get assistance
In the event of a travel medical emergency, call the 24/7 Assistance Department on:
While abroad, contact us for all medical enquiries, whether routine or emergency:
- Free and unlimited health advice
- Find a local nurse or internationally-trained doctor near you
- Find medication or medical equipment*
- Travel advice on loss of travel documents
- Legal referrals and interpreter*
In an emergency, we provide all necessary emergency services, including:
- Arranging medical transportation and care*
- Monitoring your condition and provide advice along the way
- Evacuating you, if necessary*
- Contacting your family, so they know you are in good hands
Qualifying cards
Your discerning tastes deserve equally exclusive privileges
All Signature cardholders receive additional privileges, ranging from lounge access and concierge services to travel insurance and more.